Refund Policy

Last updated: [DATE]

Points are digital goods that are delivered to your account immediately after payment.

General rule

• Points that have been used to unlock chapters are not refundable.
• Unused points can be refunded within 14 days of purchase if none of the points from that purchase (including bonus points) have been spent.
• Bonus points and promotional points have no cash value and are never refunded in cash.

Mistaken or duplicate charges

If you were charged twice, charged the wrong amount, or paid but did not receive your points, contact us and we will fix it or refund the payment in full.

How refunds work

Approved refunds are returned to the original PayPal payment method. When a payment is refunded, the purchased points and any bonus points from that purchase are removed from your account. For a partial refund, points are removed in proportion to the amount refunded.

Chargebacks

Please contact us before opening a dispute with PayPal or your bank; we can usually solve the problem faster. If a payment is charged back or reversed, the related points are removed, and the account may be restricted until the balance is settled.

How to request a refund

Email support@postovel.com from the address on your account and include your order number or PayPal transaction ID. We reply within 3 business days.

Nothing in this policy limits rights you have under the consumer law of your country.